Returns

Return Policy

This Return Policy applies to orders placed through WELLNET LLC.

We accept returns, issue refunds or arrange replacements in the following cases:

• You received the wrong item.
• The item arrived damaged.
• The product or packaging was seriously damaged during shipping.
• The parcel was shipped to the wrong country due to our error.

Please contact us as soon as possible after receiving the parcel and provide photos of the item, packaging and shipping label. Claims should be made promptly so that we can contact the carrier or supplier if necessary.

Returns and Cancellation Policy

Due to the nature of purchasing agent services, cancellations and returns are subject to specific conditions.

Before purchase

Orders may generally be cancelled before the item has been purchased from the supplier.

After purchase

Once an item has been purchased in Japan, cancellation may no longer be possible.

Supplier returns

If the Japanese supplier accepts returns, WELLNET LLC can assist with the return process. Return shipping fees and supplier charges may apply.

Damaged shipments

If an item arrives damaged during international transportation, customers should contact both the shipping carrier and WELLNET LLC as soon as possible.

Shipping time

We usually process and ship orders after payment confirmation. Shipping time depends on product availability, domestic delivery in Japan, packing, international transport and customs procedures.

Refunds

If a refund is approved, it will normally be made through the original payment method or another method agreed with the customer. Shipping fees, payment processing fees and service fees may be non-refundable unless the problem was caused by our error.

Before sending anything back

Please do not send goods back without contacting us first. We will provide instructions depending on the product type, supplier and shipping method.